How is my access information kept private?

Judgment is how well a person decides once AI has given the answer. AIRS-J/1, the AIR APAC Standard for judgment in AI-enabled work, sets out how it is assessed. In the Standard, an access support is an approved change to presentation, timing or how a candidate gives and receives information. It removes a barrier unrelated to what is assessed, and it does not direct the candidate toward an assessed behaviour (Section 3). The answers below set out what a candidate shares, where an approved support is recorded, and who is told. Each answer cites the Standard by section, or the procedure published on this page.

What do I have to tell AIR APAC?

The candidate says what support is needed and why. The procedure published on this page says: "You do not need to share a diagnosis. Share only what is needed to understand the request." The Standard does not list the evidence a request needs. A request is sent through the contact page, under the topic "Appeal, complaint or access support".

Who decides on my request?

AIR APAC decides, as the procedure published on this page states. The candidate receives a written decision with reasons (Section 8.9). A support is approved only where the assessment still measures the same thing, at the same decision points and stakes (Section 8.9). The assessment must also keep its integrity. The times for a request and a decision are in the procedure on this page.

Where is an approved support recorded?

An approved support is recorded in the assessment transcript (Section 7.1.1). The assessor observation record has an access-support field. That field holds "None" or an approved support code (Annex C).

Does a support change my result?

An approved support "imposes no level cap" (Section 7.1.1). It may change presentation, timing, or how the candidate gives and receives information, and only to remove a barrier unrelated to what is assessed. It may not reveal a decision path, a criterion, a consequence or an expected response (Section 7.1.1).

Is my employer told?

Where an employer commissions the assessment, the employer is not told whether a support was used. The Standard states: "The employer is never told whether an access support was used" (Section 12.6). A candidate who presents independently, including one whose Assessment a sponsor pays for, has the result released only to parties the candidate names (Section 12.6).

Who else knows about the support?

Some people must know for the support to work. The procedure on this page says an approved support is arranged with the facilitator before the sitting. In an appeal, the appeals reviewer considers "the transcript, published anchors, relevant access-support record and applicable procedures" (Section 18.5). AIR APAC also monitors requests, decisions and use, as the next answer explains.

Is my access information used in scoring?

An approved support imposes no level cap (Section 7.1.1). Separately, Section 15.6 states that AIR APAC monitors "access-support requests, decisions, use, technical failures and outcomes". This information "is separated from scoring and reported only in aggregate" (Section 15.6). A difference in outcomes linked to an accommodation is investigated (Sections 4.8, 15.4 and 15.6).

Can I see and correct my transcript and result?

"A candidate may obtain their own transcript and result, and request correction of factual errors in it" (Section 14.5). The transcript is where an approved support is recorded. Before an applicant starts, Section 12.9 requires them to be told the contact for requests to obtain or correct their data.

How long is it kept?

Transcripts and results are kept while AIR APAC and its instrument provider need them (Section 14.6). The purposes are certification, recertification, appeal, the evidence programme and the commissioning organisation's licence. The period for each purpose is published and stated in the notices under Sections 12.9 and 13.4. A record kept only for the evidence programme and improvement has no name or contact details. The exception is a named record the person agreed to (Section 14.6). This page states no period of its own.

Who holds the data, and is it sold?

AIR APAC and its instrument provider keep and use assessment data (Sections 14.6 and 14.7). They use it to operate, validate and improve the Standard and the official instrument. It is not sold (Section 14.7). Section 12.9 adds a notice for applicants. Before an applicant starts, they are told that data is held by AIR APAC and Exeter Labs. They are also told that it may be processed outside their country and is not sold.

What if my request is refused, or a support is not applied?

A denial or a material misapplication of an access support is a ground for appeal (Sections 8.9 and 18.6). The appeals procedure sets out how to appeal.

What this does not claim

• That no one but AIR APAC learns of an approved support. The facilitator arranges it before the sitting, and an appeals reviewer reads the access-support record in an appeal.
• That the employer sentence in Section 12.6 covers independent or sponsored candidates. The Standard states it for employees and for applicants whose assessment an employer commissions. For an independent or sponsored candidate, the result goes only to parties the candidate names. This page does not extend the sentence to that case.
• A retention period. The period for each purpose is published in the notices (Section 14.6).
• Whether the facilitator who arranges a support is the employer's facilitator in Section 12.6. The Standard does not say.
• That a diagnosis or health information is required. The Standard does not say what evidence a request needs.
• That a support makes an assessment easier, or changes what is measured.
• The times for a request or a decision. The procedure on this page gives them.

AIR APAC publishes the standard for judgment in AI-enabled work, certifies people against it through its official instrument, and stands behind every result.

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