Access support in one page for a candidate
If something unrelated to what is assessed could make an assessment harder for you, you can ask for support before you sit. AIR APAC decides in writing, with reasons.
AIRS-J/1 · Access support
If something unrelated to what is assessed could make an assessment harder for you, you can ask for support before you sit. AIR APAC decides in writing, with reasons.
What access support is
Access support is an approved change that removes a barrier unrelated to what is assessed (Section 3). Judgment is how well a person decides once AI has given the answer. An assessment under AIRS-J/1 looks at judgment, and a support does not guide you towards any behaviour that is assessed.
An approved support may change the timing, how material is presented to you, or how you give and receive information.
A support keeps what is measured the same. It is recorded, and it does not cap your level. It never shows you which decision to take, which criterion is being scored, what follows from a choice, or what answer is expected (Section 7.1.1).
How to ask
- Ask at least 10 working days before your sitting. Late requests are still considered, so ask as early as you can.
- Go to airapac.org/contact/ and choose the topic "Appeal, complaint or access support".
- Say what support you need and why. You do not need to share a diagnosis. Share only what is needed to understand the request.
- AIR APAC acknowledges your request within 3 working days.
- AIR APAC decides in writing, with reasons, within 5 working days of the request.
If you apply for a role, the notice you receive before you start also tells you how to ask (Section 12.9). The full procedure is at airapac.org/standard/access-support/.
After the decision
- A support is approved only if the assessment still measures the same thing, at the same decision points and stakes, and keeps its integrity (Section 8.9).
- An approved support is recorded (Section 7.1.1) and arranged before your sitting.
- The employer is never told whether you used a support. This is true if you sit as an employee and if you sit as an applicant for a role (Section 12.6).
- If a support is denied, or you believe it was applied wrongly in a way that mattered, you may appeal within 30 days (Sections 18.5 and 18.6). Appeal is free for the first instance. The appeals procedure is at airapac.org/standard/appeals/.
What this does not claim. It does not claim that every request is approved. A support removes a barrier. It does not change what is assessed or what the result means.
AIR APAC publishes the standard for judgment in AI-enabled work, certifies people against it through its official instrument, and stands behind every result.