What should an employer tell staff about access support?
Every candidate may ask for access support before an assessment under AIRS-J/1. This sheet lists what an employer tells staff and applicants about it, when, and what the employer leaves to the published procedure.
Eyebrow: For employers · AIRS-J/1 · Access support
Every candidate may ask for access support before an assessment under AIRS-J/1. This sheet lists what an employer tells staff and applicants about it, when, and what the employer leaves to the published procedure.
1. Before you invite anyone
- [ ] Read the access-support page and the procedure published for your market (Section 8.9; Annex A15).
- [ ] For applicants: hiring use opens in a market only once the access-support procedure and the applicant notice are published for that market. Check this before you invite an applicant (Section 12.9; Annex A15, A21).
- [ ] Check that the applicant notice says how to ask for an access support (Section 12.9).
- [ ] For your own staff: Section 8.9 lets every candidate ask before the assessment. Say how to ask in the invitation. This is the sheet's suggestion, not a rule of Section 12.9.
2. What to tell every candidate
- [ ] Access support is an approved change to timing, to how material is presented, or to how a candidate gives and receives information. It removes a barrier unrelated to what is assessed. It does not direct the candidate toward an assessed behaviour (Section 3).
- [ ] Tell candidates when you invite them that they may ask for access support before the assessment (Section 8.9). They ask at least 10 working days before the sitting. Late requests are still considered (access-support page).
- [ ] How to ask: https://airapac.org/standard/access-support/. No diagnosis is needed. The candidate shares only what is needed to understand the request.
- [ ] AIR APAC decides in writing, with reasons, within 5 working days of the request (access-support page). An approved support is recorded. It does not limit the level a candidate can reach (Section 7.1.1).
3. When someone asks you
- [ ] Point them to the access-support page. The request is the candidate's to make (Section 8.9).
- [ ] Leave the decision to the published procedure. Do not promise that a support will be approved.
- [ ] Tell them the Standard says the employer is never told whether an access support was used (Section 12.6).
- [ ] If they ask how access-support use is monitored: AIR APAC monitors access-support requests, decisions and use. It keeps that information apart from scoring and reports it only in aggregate (Section 15.6).
4. If a request is refused or a support is not applied correctly
- [ ] If a candidate says a support was refused or not applied correctly, point them to https://airapac.org/standard/appeals/ (Sections 8.9, 18.6).
- [ ] An appeal is made within 30 days of the decision (appeals page; Section 18.5). Appeal is free for the first instance (Section 18.5).
- [ ] A reviewer who was not involved in the original decision reviews the appeal. The outcome and the reasons are given in writing (Section 18.5).
What this does not claim
This sheet is not legal advice, and it does not say which supports exist or that one will be approved. It does not say the procedure is published in your market, or extend the applicant rules of Section 12.9 to staff or promotion.
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