Process Review: redesign one process for AI, with clear checks and clear responsibilities.
A fixed-scope review of one business process. We map how the work is done today, design how it should work with AI, test the design against cases where the AI is wrong, and give you a plan that your team or another supplier can use.
The problem this review solves
Many organisations add an AI tool or an AI agent to a process that was designed for people. The old approvals, exception rules and responsibilities stay the same. Nobody decides what the AI may do on its own, where a person must check, or who can stop it. Problems appear only when something goes wrong.
A fictional example. An AI agent matches supplier invoices to orders and releases payments below a set amount. A supplier's bank details are changed by a fraudster. No step in the process asks a person to check a change of bank details before money is paid.
Who it is for
- Chief operating officers and heads of operations, finance, procurement or customer service.
- Teams that plan to add an AI tool or an AI agent to one process, or have added one and are not sure the controls are right.
- One process at a time, with a clear start and end and a named owner, for example purchase to payment, customer complaints, or month-end reporting.
What we do
One process with a clear start, end and owner, agreed in writing at the start.
Scope
Agree the process, where it starts and ends, its owner, and the AI tool or agent in question.
Map the work as it is
Workshops with the people who do the work. We record each step, who does it, the information it uses, and the decision it ends in.
Design who does what
For each step, decide what the AI may do on its own, what it may only suggest, and what stays with a person. Set where a person checks, who signs off, and, for an agent, which systems it may use and who can stop it.
Test the design when the AI is wrong
Work through a set of cases on paper with your team, each one with a wrong or incomplete AI answer. See who would notice, how quickly, and what it would cost. Change the design where it fails.
Deliver
Agree who owns each control, what will show that the new process works, and the date to check it. Deliver the list of changes to make.
What you receive
- Maps of the process today and of the new process.
- A decision-rights table: for each step, what the AI may do, what a person checks, and who signs off.
- For an AI agent: the systems it may use, the actions that need approval first, what it must record, and who can stop it.
- Rules for exceptions: what happens when the AI is unsure, wrong or unavailable.
- The test cases, what each one showed, and the changes made because of them.
- Measures of success with a date to check them, and a list of changes for your IT team or any builder.
Purchase to payment: three example design choices
| Step | Today | After the review | Who checks or signs off |
|---|---|---|---|
| Match invoice to order | Clerk matches by hand | AI agent matches and flags differences | Accounts payable checks every flagged invoice |
| Change of supplier bank details | Accepted by email | AI agent may not accept it; the change stops the payment | Finance manager confirms by phone with a known contact |
| Release payment | Manager approves all | AI agent releases matched payments below the set amount | Budget holder approves anything above it |
Who does the work
You contract with AIR APAC Pte. Ltd., which is responsible for the review and its report. The review is led by Indhran Seghar, director of AIR APAC, with one lead for the whole engagement from the scoping call to the final briefing. The people behind AIR APAC
If the new process needs software built, systems connected or an AI agent set up, Exeter Labs, the product company of AIR APAC, can do that work under a separate agreement, or you can use your own team or any other supplier. Using Exeter Labs is never a condition of the review. Because Exeter Labs is part of AIR APAC, AIR APAC will not review its work for you as an independent party. Your contract names who does each task and who owns each deliverable.
Your information
We work from interviews, workshops and the documents you choose to share, such as process descriptions and approval policies. We do not need access to your live systems or customer records. Anything you share is used only for the review and is returned or deleted at the end, as the contract sets out.
What this review does not do
- It does not build software, connect systems or set up an AI agent. That work is contracted separately.
- It covers one process. It is not a plan for the whole organisation.
- It gives no legal or regulatory opinion and does not certify that the process complies with any law.
- It is not an audit and gives no assurance opinion on your controls.
- It does not promise savings in time or cost. It sets the measures you will use to check.
- The test cases are worked through on paper with your team. They are not a test of a live system.
Length and fee
Usually two to four weeks for one process, depending on how many teams it crosses and how quickly the people who do the work can join the workshops.
The fee is fixed and agreed in writing before work starts. It depends on the scope: how many teams and steps the process crosses. We quote it in writing after a free scoping call of about 45 minutes. Any build work that follows is quoted separately by whoever does it.
The review is complete when you have received the items listed under What you receive and the briefing has taken place.
AIR APAC also publishes research on organisations. We do not sell a review to an organisation while our research is measuring it, and no research result is used to sell a review. How AIR APAC keeps research separate from sales
Process Review
Request a scoping call
Tell us the process, who owns it today, which AI tool or agent is involved, and when you want to start.